This notice contains the legal terms and conditions that govern the website, FITMYBIKE.EU.
Users of FITMYBIKE.EU accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, FITMYBIKE LTD reserves the right to ask the Users to refrain from using the website FITMYBIKE.EU.
The access and the use of the website FITMYBIKE.EU are for personal use only.
The visualisation of the website FITMYBIKE.EU provides Clients with services and product information and the possibility to purchase merchandise.
If for any reason Clients are not satisfied with an order, the items can be returned for Exchange, or Refund within 5 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.
Return Instructions
To request a return go to MY AREA and either sign in to your account or enter your email and order number. Next, select the items to return and the desired type of return. Once completed, FITMYBIKE.EU will send a confirmation email, with the Return Authorisation Number (RAN), the shipping label and instructions for the return shipment.
The return shipment is FREE when shipped using the courier provided by FITMYBIKE.EU.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
Returns must be shipped within 5 days of the order’s delivery date.
Refund
Refunds will be processed as soon as returned items have been checked and accepted by FITMYBIKE.EU.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 14 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by Visa, Mastercard, AMEX, Paypal or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
If Express Shipment was included free of charge the Refund amount will not be affected. If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.